Filling of a prescription

The shipment of prescription drugs is subject to special legal regulations, which we must comply to by law.
Among others, a shipment of prescription drugs is only allowed if you send us the original prescription (e.g. by post).

For customers from Germany: You can send in prescriptions on statutory health insurance or private prescriptions. The shipment will be free of charge if the prescription contains at least one prescription-only item.

For customers in other EU countries: You can send in prescriptions. They will be treated as private prescriptions, which means they must be paid for fully.
The prescription must contain (according to Directive 2011/24/EU):

Identification of the patient:

  • Surname(s), First Name(s) and Date of Birth

Authentication of the prescription:

  • Issue date

Identification of the prescribing health professional (doctor or dentist)

  • Surname(s), First Name(s) (written out in full)
  • professional qualification
  • Details for direct contact (email and telephone or fax, with international prefix)
  • Work address (including Member State)
  • Signature (written)

Identification of the prescribed product

  • Common name (International Non-proprietary name, INN)
  • Brand name only for biological medicinal products or if medically necessary (in that case the prescription shall state the reasons)
  • Pharmaceutical formulation (tablet, solution, etc.)
  • Quantity
  • Strength
  • Dosage regimen

Filling of a prescription Request free envelope here!